Patient Confidentiality

Patient confidentiality – protecting your privacy

At the Lister Fertility Clinic we take the protection of your confidential and sensitive information extremely seriously and we have rigorous safeguards in place to ensure your privacy.

We would never and have never recorded patient conversations or consultations with doctors.  

The Lister Fertility Clinic  was recently  issued a fine by the Information Commissioner’s Office for a historic incident involving a third party company that were transcribing doctors letters from audio files into written documents-  this resulted in seven outpatient letters being briefly visible online.

We have apologised to the seven patients affected by this and for the distress this may have caused. We no longer work with the company involved.

We recognise that  that this incident falls short of the both the standards of the ICO and the high standards we set for ourselves.

The Lister Fertility Clinic has put in place more rigorous checks and measures to ensure the safety of our patients’ information.  

If you are a prospective, current or past  patient of The Lister Fertility Clinic and you have any questions or concerns  please contact The Lister Fertility Clinic Manager on  020 7881 4126.

If you are a member of the press and you would like more information please contact hca@brands2life.com or 07949 504396.

General enquiries

The Lister Fertility Clinic
The Lister Hospital
Chelsea Bridge Road
London SW1W 8RH

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